FAQs

To ensure a secure and hassle-free payment process, we use Shopify Payments. Your payment is protected, providing you with reassurance.

To redeem a promo code, just type it into the "Discount Code" field during the checkout process. Make sure it is entered correctly before completing your order, as it may not be possible to apply it afterward.

Absolutely! Once your order has been dispatched, you will receive tracking information via email. This allows you to follow your order until it arrives at your home. Track Your Order

If you have any questions about your order, our dedicated support team is here to help. Please contact us at Support@boxii.shop. Including your email and order number will help us assist you more efficiently.

To modify or cancel your order, please reach out to Customer Service at Support@boxii.shop. We will do our best to accommodate your request. Be aware that once an item is shipped, cancellations may not be possible. For further details, refer to our Refund and Return Policy.

If you experience delays or problems with your order delivery, please first contact the shipping carrier to confirm the delivery address. Additionally, providing your phone number can assist in expediting a claim with the carrier to locate your package, usually within a week.

Upon approval of your return, track the return shipment using the provided tracking number. Once the item is received back at our facility, we will process your refund quickly within 2-3 business days.

Assembly instructions are included in the packaging of products that require them. If you need further assistance, please reach out to our customer support at Support@boxii.shop, and we can provide online instructions for your item.